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The User who accepts these terms and conditions (also called the Buyer) expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised.
The Seller therefore reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.


The products purchased on '' are made by Flying Penelope and sold directly by the same.Email


The expression "online sales contract" means the sales contract stipulated between the Supplier and the Buyer, having as its object the purchase and sale of tangible movable goods in the availability of the Supplier as part of a sales system to distance through telematic tools, organized by the Supplier itself.


With this contract, respectively, the Supplier sells and the purchaser remotely purchases the tangible movable goods indicated and offered for sale on the '' website using telematic tools.
The goods and services for sale are those described and proposed on the '' website, which may be subject to periodic changes and / or updates, also for the purpose of further improving the service.


It is specified that the contract between the Supplier and the Buyer, even if it takes place through the internet through the Buyer's access to the '' site, following which the Buyer, following the procedures indicated, will formalize the proposal of purchase of the goods, ends at the Flying Penelope production premises in reference to the provision of Legislative Decree no. 114/1998.


In the order form there is a reference to these General Conditions of Sale and to the information on the right of withdrawal, as well as a summary of the essential characteristics of the product ordered and the relative price (including applicable taxes or duties), of the means of payment accepted and the method of delivery of the products purchased, the shipping and delivery costs, the methods and times for returning the products purchased.
. The contract is concluded when the Supplier receives the order form electronically. Once the contract has been concluded and payment has been received, the Supplier will process the purchase order.
. The order form will be archived in the Supplier's database for the period of time necessary to process orders and in any case within the terms of the law.
.The Supplier reserves the right not to process purchase orders that are suspect, incomplete or incorrect or in the event of unavailability of the products. In these cases the Supplier will inform the Buyer by e-mail that the contract has not been concluded and that the Supplier has not proceeded with the purchase.
. If the products presented on '' are no longer available or on sale at the time of sending the order form, the Supplier will notify the Buyer of the unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Supplier will refund the total amount, without being obliged to any type of further compensation.
. If the realization of the ordered items and / or the shipment of the same were prevented by omissions and / or errors, in the order form, attributable to the customer, and this should not respond to e-mails from Flying Penelope for 'flyingpenelope .com ', the Supplier, after 14 days from his first email sent, reserves the right to cancel the order and not to proceed with it. In the event that missing or non-compliant information prevents shipment, the Supplier reserves the right to retain the goods and their amount including shipping costs.


The right of withdrawal pursuant to article 5, paragraph 3 of Legislative Decree 186/99, does not apply to products made custom or made to measure. The right of withdrawal within 10 days from the date of receipt of the goods is also valid if it has manufacturing problems. The peculiarities of the object described and anticipated in its description page on the '' website are not recognized as manufacturing problems.
Communications on ring sizes, phrases to be engraved or other incorrect information from the customer will not be understood as a manufacturing defect by '' but will be considered incorrect data by the customer. Flying Penelope is still available to resolve any errors (regarding the measures).
If there are proven manufacturing defects, the buyer can exercise the right of withdrawal on all the goods purchased at '' according to the following rules:
the customer must send a communication stating this intention within 10 working days from the date of receipt of the goods, by email to Subsequently, '' will communicate by email how the goods are returned. In this case the shipping costs are charged to the customer.
The goods must be returned intact in all its parts and with the original packaging not tampered with. In case of return of damaged goods, the buyer cannot exercise the right of withdrawal.
Flying Penelope reserves the right to refuse unauthorized returns or in any case not compliant with the conditions envisaged. In this case, the goods will be returned to the sender at the original shipping address and the costs will be borne by the customer.
After ascertaining the integrity of the goods, '' will reimburse the customer for the entire amount initially paid by him excluding shipping costs, within 14 days from the date of return of the product.

The conclusion of the purchase process implies the reading and acceptance of the product characteristics listed on ''. However, the images and colors of the products offered may not exactly correspond to the real ones due to the effect of the internet browser or monitor used.


The buyer can pay via PayPal or credit / debit card.

The prices of the products and the cost of shipping and delivery are indicated in the order form and form an integral part of the conditions of sale.


The shipping of the products ordered on '' takes place by courier or Poste Italiane.

. Delivery times include only working days and do not include holidays.

In the event of non-delivery due to unavailability, non-collection, 'unknown' recipient and incorrect or incomplete information provided by the customer, the shipping costs for the second delivery of the goods will be borne by the latter. If the customer does not wish to bear the costs of the second shipment and / or does not respond to the emails sent, the Supplier, at his discretion, may retain the Buyer's goods and money indefinitely; you can cancel the order by compensating the Purchaser for the cost of the products only, you can cancel the order by retaining 30% of the total amount or you can return the package, at its expense, by priority mail, however excluding any responsibility in this regard to transport, delivery or non-delivery of the same.


Access to and use of '' are governed by these General Conditions of Use. Therefore access to this site, as well as its use and purchase of the products presented on it, presuppose the reading, knowledge and acceptance of these General Conditions of Use.
The operator may modify or simply update, in whole or in part, these General Conditions of Use. These updates or changes will be notified to users on the Home Page or via email as soon as they are adopted and will be bound as soon as they are published on the website in this same session.


The following Privacy Policy applies in any case where the user accesses the website '' and decides to browse within it and to use its services regardless of the purchase of the products.
DISCLOSURE EX ART. 13 D. LGS. 196/2003 and ART. 13 EU REGULATION 679/2016
The owner of the data collected through this site is Rita Elbakjana Flying Penelope who can be contacted at any time at the following email address:
The Data Controller establishes the purposes and methods of the processing, as specified below, and the security measures to be applied to guarantee the confidentiality, integrity and availability of the data.
Among the personal data collected through the '' site, independently or through third parties, there are: name, surname, email address, residential address, postal code, tax code or VAT number, country, province, city, phone number, cookies, usage data.Other personal data collected may be indicated in other sections of this privacy policy
Users who provided their telephone number could be contacted mainly for requests to support the order placed in the case that cannot be reached via email.
Personal data collected: telephone number
By filling in the site contact form with their personal data, the user consents to their use to respond to requests for information, quotes, or any other kind indicated in the compilation of the form.
Personal data collected: Name, Surname, Email.
By purchasing an asset on the '' website, the customer will be asked for personal data to make this action possible and conclude. These data are used for billing and shipping the purchased goods.
Data collected: Name, Surname, Address, ZIP code, tax code / VAT number, telephone number.
The provision of the user's personal data to the Data Controller which is requested through the '' site on the various collection occasions may be necessary for the continuation of the purposes identified in the specific information notice, or optional. The mandatory or optional nature of the provision is specified from time to time - with reference to the individual information requested - at the time of the individual data collection.
The user assumes responsibility for the personal data published or shared through the site and guarantees that he has the right to communicate or disseminate them, freeing the owner from any liability to third parties.
Any refusal to communicate the data marked as mandatory makes it impossible to continue the main purpose of the specific collection: such refusal could also make it impossible to complete the purchase.
All treatments, both automatic and manual, carried out by Flying Penelope relate to the purposes described in paragraph 3 of this information note and comply with the regulations contained in the GDPR and the principles set out in it, such as:
. Lawfulness: Flying Penelope will process the Personal Data of which it is the Owner in compliance with the rights of each User and within the limits of his consent, as well as provided in this information and in the contracts eventually concluded with the User;
. Minimization: Flying Penelope will use the least possible number of Personal Data, i.e. only those that will be necessary for the treatments and purposes described.
. Security: Flying Penelope guaranteed the application of suitable security measures to protect the collected and processed Data and to protect the fundamental freedoms of Users.
. Correctness: Flying Penelope provides the Users with the appropriate tools for verifying the veracity and updating of their Personal Data and any modification of the same.
. Transparency: Flying Penelope adopts appropriate measures to provide the User with all information relating to the treatment and facilitates the exercise of his rights.
. Limitation: Flying Penelope collects data for specific, explicit and legitimate purposes, as explained above, and subsequently keeps them for a period of time not exceeding the achievement of the aforementioned purposes.
. Accuracy: Flying Penelope takes all reasonable steps to promptly update, delete or correct inaccurate data with respect to the purposes for which it is processed.
. Integrity and confidentiality: Flying Penelope adopts the best data management techniques functional to their best usability through the Site, including protection from unauthorized or illegal treatment and from accidental loss, destruction or damage.
the processing related to commercial purposes can be performed directly by Flying Penelope or third parties, appointed for this purpose as Data Processors or Data Processors pursuant to the GDPR. In both cases, the processing of the collected data may take place both through analog systems (e.g. paper) and through automated systems (e.g. email).
Flying Penelope may share the Personal Data collected through the site with third parties in order to allow execution to pursue the aforementioned purposes.
Flying Penelope guarantees to Users that such data will be used by third parties for the purposes described above. User data will never be sold by Flying Penelope to third parties. Flying Penelope recognizes that the user is the sole owner of his data and can request its modification or cancellation at any time: see paragraph 8 below. "Rights of the interested part" of this information.
The owner will keep the User information within the terms required by current legislation and, in any case, for as long as necessary to provide the requested services, after which it will delete them from its archives, with the exception of data relating to the conclusion and execution of contracts, to payment and billing, which will be kept for a period not exceeding 11 years.
The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification.
Likewise they have the right to request the cancellation of the same or the limitation of the treatment that concerns them, as well as to oppose in any case, for legitimate reasons, to their treatment, in addition to the right to the portable data. The interested part also has the right to lodge a complaint with a supervisory authority.
Changes to this information:This information may be subject to changes over time (for example, changes to regulations or the introduction of new services offered by this site), therefore we invite users to check their changes by periodically consulting this page.

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